Terms and Conditions

1. Introduction

Welcome to Cantrell Naturals.

These Terms and Conditions govern your access to and use of the Cantrell Naturals website, currently located at [www.cantrellnaturals.com], including its pages, products, services, forms, features, and online store.

In these Terms:

• “Cantrell Naturals,” “we,” “us,” and “our” refer to [full legal business name].
• “Website” refers to the Cantrell Naturals website and its associated pages.
• “Customer,” “you,” and “your” refer to any visitor, shopper, wholesale customer, or business using the Website.

By accessing the Website, submitting a form, requesting a quote, creating an account, or placing an order, you agree to these Terms and Conditions.

Do not use the Website if you do not agree with these Terms.

2. About Cantrell Naturals

Cantrell Naturals provides carefully sourced food products to consumers, retailers, restaurants, food-service providers, distributors, and wholesale customers throughout the United States.

Our current and future products may be offered through the Website, by quotation, through direct communication, or through other approved sales channels.

3. Eligibility

You must be at least 18 years old or the age of legal majority in your place of residence to place an order, request a wholesale account, or enter into a binding agreement with Cantrell Naturals.

By using the Website, you confirm that:

• You are legally capable of entering into an agreement.
• The information you provide is accurate and complete.
• You will use the Website only for lawful purposes.
• You are authorized to make purchases using the payment method provided.

Businesses submitting wholesale requests confirm that the person submitting the request is authorized to act on behalf of that business.

4. Website Information

We work to keep the Website’s product descriptions, images, prices, availability, and other information accurate.

However, occasional errors may occur. We do not guarantee that all Website information will always be complete, current, or error-free.

We reserve the right to:

• Correct errors or omissions.
• Update product descriptions.
• Change pricing.
• Change product packaging or presentation.
• Limit product quantities.
• Cancel an order affected by incorrect information.
• Modify or discontinue products without prior notice.

Product images are provided for general reference. Actual packaging, labels, size, appearance, or presentation may differ from the images displayed online.

5. Product Information

Cantrell Naturals makes reasonable efforts to provide accurate information about its food products.

Customers are responsible for reviewing:

• Product labels
• Ingredient information
• Allergen information
• Preparation instructions
• Storage instructions
• Expiration or best-by information
• Package size and quantity

Do not rely solely on Website content when making decisions involving allergies, dietary restrictions, medical conditions, or food sensitivities.

Contact us before purchasing if you require additional product information.

Nothing on the Website is intended to constitute medical, nutritional, or healthcare advice.

6. Individual Online Orders

Products available through the online store may be purchased for personal, household, or other approved use.

All orders are subject to:

• Product availability
• Payment authorization
• Shipping availability
• Order verification
• Acceptance by Cantrell Naturals

An order confirmation email acknowledges that we received your order. It does not necessarily mean that the order has been accepted or shipped.

We may refuse, limit, or cancel an order when:

• A product is unavailable.
• Pricing or product information is incorrect.
• Payment cannot be verified.
• Fraud or unauthorized activity is suspected.
• Shipping is unavailable for the supplied address.
• The order violates these Terms.
• An unusually large quantity appears intended for unauthorized resale.

When an order is canceled after payment has been processed, we will issue the appropriate refund to the original payment method.

7. Wholesale Orders and Quote Requests

Wholesale prices, quantities, packaging, delivery arrangements, and payment terms may differ from regular online orders.

Submitting a wholesale form or requesting a quote does not create a binding supply agreement.

A wholesale order becomes binding only after:

1. Cantrell Naturals provides or approves the applicable quotation or order terms.
2. The customer accepts those terms.
3. Any required payment or deposit is received.
4. Cantrell Naturals confirms acceptance of the order.

Wholesale quotations may include:

• Minimum order quantities
• Product quantities and package sizes
• Pricing
• Freight or delivery charges
• Deposit requirements
• Payment deadlines
• Estimated processing times
• Quote expiration dates
• Additional commercial terms

Unless otherwise stated in writing, wholesale quotations are subject to product availability and may be withdrawn or revised before acceptance.

Custom, special-order, bulk, or wholesale purchases may be noncancelable and nonreturnable after processing begins.

8. Prices and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Prices may not include:

• Sales tax
• Shipping costs
• Freight charges
• Handling fees
• Customs or import-related charges, where applicable
• Other charges disclosed during checkout or in a quotation

Customers are responsible for all applicable charges displayed before the order is completed.

Payments may be processed through third-party payment providers. Cantrell Naturals may not directly receive or store your complete payment-card information.

By submitting payment information, you confirm that:

• The information is accurate.
• You are authorized to use the payment method.
• You authorize the applicable charges.
• Sufficient funds or credit are available.

We reserve the right to change prices at any time. A price change will not normally affect an order that has already been accepted unless an obvious pricing error occurred.

9. Taxes

Applicable sales tax may be calculated and collected based on the customer’s shipping address, billing address, product type, or applicable legal requirements.

Wholesale or tax-exempt customers may be required to provide valid resale, exemption, or business documentation before tax-exempt treatment is approved.

The customer is responsible for ensuring that any submitted tax documentation is accurate, complete, current, and legally valid.

10. Shipping and Delivery

Shipping destinations, carriers, rates, and delivery methods may vary depending on the order.

Any shipping or delivery date provided is an estimate and is not guaranteed unless Cantrell Naturals expressly agrees otherwise in writing.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Weather
• Transportation interruptions
• Supply-chain delays
• Incorrect addresses
• Natural disasters
• Government actions
• Labor disputes
• Product shortages

Customers must provide a complete and accurate shipping address.

Cantrell Naturals is not responsible for delays, losses, or additional charges caused by incorrect or incomplete customer information.

Responsibility for loss or damage may transfer to the customer when the order is delivered to the shipping address or transferred to the applicable carrier, depending on the agreed shipping terms and applicable law.

11. Order Inspection

Customers should inspect delivered orders promptly.

Contact Cantrell Naturals within [number] days of delivery if an order:

• Arrives damaged
• Contains the wrong product
• Is missing an item
• Has an apparent packaging defect
• Does not match the confirmed order

Include the following information:

• Order number
• Customer name
• Description of the issue
• Photographs of the product and packaging
• Photographs of the shipping label
• Quantity affected

Failure to report a visible issue within the stated period may affect our ability to investigate the shipment or offer a remedy.

12. Returns and Refunds

Because Cantrell Naturals sells food products, returns may be limited for health, safety, quality-control, and contamination-prevention reasons.

Unless required by applicable law, we generally do not accept returns of:

• Opened food products
• Used products
• Products with damaged or missing seals
• Products stored improperly after delivery
• Products returned without authorization
• Clearance or final-sale products
• Custom, bulk, or special-order products
• Products returned because of personal taste preferences

A refund, replacement, or credit may be considered when:

• The wrong product was delivered.
• The product arrived materially damaged.
• The product had a verified defect at the time of delivery.
• Cantrell Naturals approves another remedy in writing.

Do not send a product back without first contacting us and receiving return instructions.

Approved refunds will normally be issued to the original payment method. Original shipping charges may be nonrefundable unless the return resulted from our error.

This section does not limit any non-waivable rights available under applicable law.

13. Product Storage and Handling

After delivery, the customer is responsible for properly storing and handling all products.

Customers should follow the storage, preparation, and handling information appearing on the product packaging.

Cantrell Naturals is not responsible for product deterioration, contamination, infestation, damage, or loss caused by:

• Improper storage
• Excessive heat or moisture
• Exposure to contaminants
• Failure to secure packaging
• Use after an applicable expiration or best-by date
• Mishandling after delivery

Commercial customers are responsible for maintaining appropriate food-storage, sanitation, inventory-rotation, and handling procedures.

14. Accounts and Passwords

The Website may allow customers to create an account.

You are responsible for:

• Keeping your login information confidential
• Restricting access to your account
• Providing accurate account information
• Updating your information when it changes
• Notifying us of suspected unauthorized access

You are responsible for activities performed through your account unless prohibited by applicable law.

We may suspend or terminate an account when we reasonably believe it has been compromised, misused, or used in violation of these Terms.

15. Permitted Website Use

You may use the Website only for lawful personal or business purposes related to Cantrell Naturals’ products and services.

You may not:

• Use the Website for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to the Website or its systems.
• Interfere with Website security or operation.
• Introduce viruses, malware, or harmful code.
• Scrape, copy, or harvest Website data without authorization.
• Use automated systems to overload or disrupt the Website.
• Impersonate another person or business.
• Submit false orders, inquiries, reviews, or information.
• Copy or commercially exploit Website content without permission.
• Use the Website to infringe another party’s rights.
• Attempt to bypass purchasing, access, or security limitations.

16. Intellectual Property

The Website and its contents—including the Cantrell Naturals name, logo, branding, photographs, graphics, product descriptions, written content, layouts, designs, and downloadable materials—are owned by or licensed to Cantrell Naturals and are protected by applicable intellectual-property laws.

You may view the Website and print limited content for personal, noncommercial use.

You may not reproduce, modify, distribute, republish, sell, license, display, or commercially use Website content without prior written permission.

No right or license is granted to use Cantrell Naturals’ trademarks, branding, or logos without written approval.

17. Reviews, Messages, and Submitted Content

When you submit a review, testimonial, comment, image, message, or other content, you confirm that:

• You own or have permission to submit it.
• It is accurate and not misleading.
• It does not violate another person’s rights.
• It is not unlawful, defamatory, abusive, obscene, or fraudulent.
• It does not contain malware or harmful code.

Unless otherwise agreed, you grant Cantrell Naturals a nonexclusive, worldwide, royalty-free right to use, reproduce, display, edit, and publish submitted content for operating, promoting, and improving the business.

We may remove or decline to publish submitted content at our discretion.

18. Third-Party Services and Links

The Website may contain links to or integrations with third-party services, including:

• Payment processors
• Shipping carriers
• Analytics providers
• Social-media platforms
• Advertising services
• Embedded videos
• Other websites

Cantrell Naturals does not control third-party websites or services and is not responsible for their content, security, availability, or privacy practices.

Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

19. Website Availability

We do not guarantee that the Website will always be available, secure, uninterrupted, or error-free.

We may suspend, restrict, modify, or discontinue any part of the Website for maintenance, security, technical, operational, or business reasons.

We are not responsible for losses caused solely by temporary Website unavailability, to the fullest extent permitted by law.

20. Disclaimer of Warranties

To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.

Cantrell Naturals disclaims warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in this section excludes warranties or protections that cannot legally be excluded.

21. Limitation of Liability

To the fullest extent permitted by law, Cantrell Naturals and its owners, officers, employees, contractors, suppliers, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

• Use of or inability to use the Website
• Delayed or interrupted access
• Third-party services
• Unauthorized account access
• Loss of data
• Loss of profits, revenue, or business opportunities
• Customer misuse or improper storage of products

Where liability cannot be fully excluded, Cantrell Naturals’ total liability relating to a particular order will not exceed the amount the customer paid for the product giving rise to the claim, unless applicable law requires otherwise.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Cantrell Naturals and its owners, employees, representatives, suppliers, and service providers from claims, damages, liabilities, and reasonable expenses resulting from:

• Your unlawful use of the Website
• Your violation of these Terms
• Your infringement of another party’s rights
• False or misleading information submitted by you
• Your improper storage, resale, handling, or use of products

23. Force Majeure

Cantrell Naturals will not be responsible for a failure or delay caused by events beyond its reasonable control, including:

• Natural disasters
• Severe weather
• Fire
• Flood
• War or civil unrest
• Terrorism
• Epidemics or public-health emergencies
• Government restrictions
• Port closures
• Transportation failures
• Labor disputes
• Supplier interruptions
• Utility or internet outages

We will make reasonable efforts to communicate material delays and resume performance when reasonably possible.

24. Governing Law

These Terms are governed by the laws of the State of [State], without regard to conflict-of-law principles.

Any legal dispute must be brought in the state or federal courts located in [County, State], unless applicable law requires another forum.

Before starting formal proceedings, the parties agree to make a reasonable good-faith effort to resolve the dispute directly.

25. Termination

We may restrict, suspend, or terminate access to the Website when a user:

• Violates these Terms
• Engages in suspected fraud
• Misuses the Website
• Threatens Website security
• Causes harm to Cantrell Naturals or another party

Provisions that should reasonably continue after termination—including intellectual-property, liability, indemnification, and dispute provisions—will remain in effect.

26. Changes to These Terms

We may update these Terms and Conditions as our Website, products, services, or legal obligations change.

The revised version will be posted on this page with an updated “Last Updated” date.

Continued use of the Website after an update means you accept the revised Terms to the extent permitted by law.

27. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

The unenforceable provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, accepted quotation, invoice, or other written agreement, form the complete agreement relating to the applicable Website use or order.

For wholesale transactions, the terms of an accepted written quotation or supply agreement will control if they conflict with these general Website Terms.

29. Contact Us

Questions about these Terms and Conditions may be sent to:

Cantrell Naturals
Email: derrick@cantrellinternational.net
Phone: [Verified phone number]
Address: [Verified business mailing address]
Website: www.cantrellnaturals.com