Shipping Policy
We pack every order by hand and get it moving as quickly as we can. Here’s exactly what to expect once you place an order with Cantrell Naturals.
If anything about your delivery doesn’t look right, email derrick@cantrellinternational.net and a real person will help you sort it out.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Most orders leave our facility within 1–2 business days of being placed.
Orders placed after 12:00 PM PST, on a weekend, or on a holiday begin processing the next business day. During promotions and peak seasons, processing can take an extra day or two — we’ll let you know if there’s a delay.
Shipping Methods and Delivery Times
Standard Ground [$5.95] — free over [$75]
3–7 business days after dispatch
Expedited [$14.95]
2–3 business days after dispatch
Overnight [$29.95]
Next business day, order by 12:00 PM PST
Wholesale & Freight Quoted
Quoted per order — contact our team
Delivery estimates start the day your parcel is dispatched, not the day you order, and they don’t include weekends or holidays. Rates are calculated at checkout based on weight and destination.
Where We Ship
We currently ship to:
- All 50 U.S. states, plus Washington D.C.
- APO, FPO, and DPO military addresses (standard ground only)
- P.O. boxes, where the carrier allows it
Shipments to Alaska, Hawaii, and U.S. territories may take longer and carry additional carrier surcharges. We do not currently ship internationally — if you’re outside the U.S., email us and we’ll tell you when that changes.
Tracking Your Order
You’ll receive a confirmation email when your order is placed, and a second email with tracking as soon as it ships. Tracking can take up to 24 hours to show movement after the label is created.
If you don’t see either email, check your spam folder first, then contact us and we’ll resend it.
Delays Outside Our Control
Once a parcel is with the carrier, delivery timing is in their hands. Weather, regional backlogs, and holiday volume can all add days. We’re happy to open a trace with the carrier on your behalf — just ask.
Please double-check your shipping address at checkout. We can’t reroute a parcel once it’s dispatched, and packages returned to us because of an incorrect address will be reshipped at your cost.
Lost, Stolen, or Damaged Parcels
If tracking shows delivered but nothing arrived, check with neighbours and your building’s mailroom, then contact us within 7 days and we’ll file a claim with the carrier.
For parcels that arrive damaged or leaking, email derrick@cantrellinternational.net with your order number and photos of the item and outer box. We’ll send a replacement or refund you in full — see our Refund and Returns Policy for details.
Address Changes and Cancellations
We pack quickly, so contact us within [12] hours of ordering if you need to change an address or cancel. Once the parcel is with the carrier, it falls under our return process.
Packaging
Orders ship in recyclable cartons with protective fill. Liquid products are sealed and cushioned for transit. Where we can, we consolidate items into a single box to reduce waste — so a multi-item order may arrive in one parcel rather than several.
Wholesale and Bulk Orders
Wholesale, pallet, and freight shipments are quoted individually and follow separate lead times agreed at the time of order. Contact our team to set up an account or request a quote.
Questions?
We’re a small team and we read every message.
Phone
Returns Address
Hours
derrick@cantrellinternational.net
(000) 000-0000
Street Address, City, State ZIP
Monday–Friday, 9:00 AM – 5:00 PM EST